2 years exchange warranty, contact me online or email for warranty issue. If items are in original condition, 14 days return and refund are accepted. Buyer pays return shipping.
This warranty does not cover: * Normal wear and tear, any damage caused by accident, misuse, neglect, abuse, or stunt riding (veld bashing, riding
down stairs, or similar activities). * Improper assembly or improper maintenance is not covered by warranty.
1. How long my order will be sent after payment?
*We have enough quantity rims in stock, normally 3 days for sample order, and 25-30 days for bulk order;
2. Do you accept payment by Paypal?
*Yes, we accept Paypal payment. Besides, bank transfer, Western Union, Credit Card.
3. What kind of tests do you do for your rims? UCI, EN, CE?
*All our rims been tested +30% strict than EN standard. Besides, we are supporting to do UCI and other tests for your brands.
4. Does your factory offer customized paint and decal service?
*Yes, we offer customized design and paint. Just let us know your idea or design/logo, we have very professional designer to work with you. And the pictures of the painted product will be sent for your confirmation before shipment.
5. How about your shipping? How many days I can get the packages after shipment?
*By default, we ship all parcels with EMS air express. Carbon bicycle components are relatively large but lightweight, so they are most cost effective with EMS air express. Generally, it takes 5 - 7 days to arrive once shipped.
If you prefer other ways of shipping (such as DHL/TNT/UPS) or your country is not included in EMS air express international line scope, please contact us and we will find out a best delivery way for you.
Who is CARBONAL?
We are a manufacturing and trading corporation, partnership with CarbonKing, lead by a man who have been devoted his life to high performance carbon fiber products for 25 years.
We start developping carbon rim since 2010. Our manufacturing (200 workers) & researching centre (22 engineers total until now) are located in Xiamen, China, 30 minutes from Xiamen Airport.
We are the manufacturing partner for popular brands, and also have our own public product line (open models). Every rim is designed and tested according to EN/ISO/UCI standard and finished in high quality. For MTB rims, we do lightweight with super great impact performance. For road racing rims with rim brake, we do TG255° for carbon clincher which no one can melt it down until today, and we do TG210° for tubular with same good braking performance. For road disc brake rims, we do super lightweight. What is more, we offer 5 years warranty and 2.0 millions USD satey assurance for all our rims!
Thanks to our unique processing technologies, a pioneering research development team, strong manufacturing capacity and reliable product quality control, our company has developed rapidly. We have solid partnership with customers. We are integrating resources successfully and are undertaking unique high-tech projects with our friends from all over the world.